CQC comes in two different versions. There is the DIY version and the Pro version. The two products are the same in terms of features, they are only different in terms of how they are sold and supported. The MSRP costs for the two versions are available under the Try/Buy link in the main menu above, as well as the links for purchasing the DIY version of the product.
The DIY Product is sold directly to customers, and is sold on an as-is basis, with support solely through our support forum on a best effort basis. The customer cannot expect any assistance from Charmed Quark for the implementation of their automation solution, though we do provide much guidance and answer many questions on the forum. The customer also cannot expect any help from any of our Integration Partners (professionals who install and configure CQC for customers) if they purchase the DIY version of the product.
There is a $95/year maintenance fee which covers all new versions released during that year. It also covers all but the largest new features that are released. So far, only one new feature has not been covered by the fee in the last four years, so it's rare that a new feature wouldn't be covered.
The Pro Product is sold only through our Integration Partners, as a part of an overall package of products and services required to implement the solution the customer desires. The Integration Partner provides support for their customers, and Charmed Quark provides priority support to the Integration Partners.
The professional version of the product does not have any maintenance fee at this time.
Integration Partners are not allowed to provide installation or configuration services to DIY customers. Doing so will void their status as an Integration Partner and void any warranty or availability for upgrades to the customer. We provide the DIY product at a reasonable price as a service to the DIY community, but we cannot support any custom installations except for the professional version of the product.